Law Enforcement Protocols

1. Operator and contact

Aurelia is operated by ISLA CAPITAL LTD, registered in England and Wales under company number 13116404, with its registered office at 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF. Address requests and legal documents to ISLA CAPITAL LTD, trading as Aurelia.

Authorised officers should contact hello@aurelia.dating from an official agency email address with the subject “Law enforcement request” and an agency reference. This is our existing contact address; email receipt does not by itself constitute acceptance of formal service where the law requires a different method.

These protocols explain our process. They do not grant access to member accounts or replace applicable legal requirements. We assess requests under the laws applicable to ISLA CAPITAL LTD, including UK data-protection law, and our Privacy Notice.

2. What a request must include

Provide a signed request on official agency letterhead, including:

• The agency name, country, address, case reference and the requesting officer’s name, role, official email and independently verifiable telephone number.
• The legal authority and purpose of the request, together with any applicable court order, warrant or other legal process. State whether disclosure is compulsory or requested voluntarily.
• Identifiers that allow us to locate the account, such as the registered email address, Aurelia profile name, profile URL or account ID. A display name alone may not uniquely identify a person.
• The specific categories of records sought, the relevant date range and time zone, and why each category is relevant and necessary.
• Any legally applicable response deadline and the basis for it, any confidentiality or non-disclosure requirement and its duration, and a secure return contact.

Limit initial correspondence to information needed to assess and locate the request. Do not email suspected child sexual abuse material or unnecessary intimate media. We will agree an appropriate secure method if sensitive evidence or records need to be transferred.

3. How we review requests and disclose information

We verify the requesting authority and the authenticity, legal basis, jurisdiction and scope of the request. We may contact the agency through independently verified details and ask for clarification, narrower scope or additional legal process. An official-looking email alone is not sufficient verification.

We disclose information only where required by valid legal process or where another lawful basis permits disclosure and the disclosure is necessary and proportionate. Requests involving sensitive personal information require the additional safeguards and legal conditions applicable to that information. An allegation, request or emergency label does not automatically authorise disclosure.

We may refuse or challenge requests that are invalid, unsupported, excessive or outside the requesting authority’s powers. Where disclosure is lawful, we limit it to the relevant information we hold and use an appropriate secure transfer method. We record the request, assessment and any disclosure, with access restricted to those who need it.

4. Emergency requests

For an imminent risk of death or serious physical injury, an authorised officer should email hello@aurelia.dating with the subject “Emergency law enforcement request”. Include the request details above, the nature and immediacy of the threat, the person at risk, the precise information needed to address it, why ordinary legal process cannot be followed in time, and an officer’s immediately reachable contact details.

We assess emergency requests urgently when received and reviewed, verifying the agency and considering whether applicable law permits the requested disclosure. We may seek further details or require ordinary legal process where emergency disclosure is not justified.

5. Preservation of records

To request preservation of existing records pending legal process, use the subject “Law enforcement preservation request”. Identify the account, records and date range, explain the legal basis, and specify the requested preservation period and anticipated legal process.

We assess the request and, where legally required or otherwise lawful and appropriate, preserve relevant records that remain available. A preservation request does not authorise disclosure, require creation of new records or guarantee that deleted records can be recovered. Do not assume preservation has occurred until we confirm it.

Any confirmation will state the scope and applicable period. Submit any extension request before that period ends, with its legal basis. Retention remains subject to applicable law and our Privacy Notice; we do not promise indefinite retention.

6. What records may be available

Depending on use of the service and applicable retention periods, we may hold application and account details, profile information, uploaded content, communications, relevant technical records, and safety or moderation records. The Privacy Notice describes the categories of information processed and retention approach.

Not every category exists for every account. We can provide only information within our possession or control that remains available and may lawfully be disclosed. These protocols do not promise access to deleted information, third-party records or records we do not collect.

7. Requests from outside the United Kingdom

Identify the requesting country and the legal basis on which the request applies to ISLA CAPITAL LTD. Foreign legal process is not automatically binding on a UK company. Depending on the request, an applicable international cooperation route, UK legal process or other lawful mechanism may be needed. We also assess any applicable restrictions on international transfers of personal information.

8. Confidentiality and member notice

We handle requests confidentially and assess whether member notification is legally required or appropriate in the circumstances. Notification may be withheld or delayed where prohibited by law or where permitted to protect a person or avoid prejudicing an investigation. Agencies seeking non-disclosure must explain the legal basis, reason and duration; a request for secrecy alone does not determine our decision.

We may report suspected unlawful activity to appropriate authorities where required by law or otherwise lawful and appropriate, including concerns about child exploitation, trafficking or credible threats to safety.

9. Reports from members and the public

These request procedures are for authorised agencies. Members and other individuals should use the reporting tools where available or contact Aurelia about safety concerns. Requests to exercise your own privacy rights follow the Privacy Notice. These protocols do not give individuals access to another person’s information.

Read our Terms and Conditions, Acceptable Use Policy (AUP) and Trust & Safety guidance for the rules governing use of Aurelia. The current protocols and revision date are published on this page.